REFUND & SHIPPING

We are committed to providing quality products and services and ensuring the satisfaction of all our customers. Therefore, we recommend that you read our return and exchange policy in detail before purchasing.

 

In case of non-refundable

We do not accept exchanges or refunds in the following cases:

• If you contact SHA256 more than 8 days after receiving the product.
• Returns/exchanges due to personal reasons from the customer (such as incorrect size).
• The item has been used, has been washed, or has other obvious signs of use.
• If the product's original packaging or tags are damaged or missing.
  
• Due to differences in device display, the color of the product image may differ slightly from the actual color, but this is not considered a defect in the product.

Notes

• When you receive the item, please check the condition immediately and contact us immediately if there is any problem.
• We do not accept returns or exchanges due to differences in display color.

• We do not accept changes to the payment method after placing your order.

• Returned items must be in unused condition and include the original packaging and all accessories.
  
• We are not responsible for packages that are stolen or lost after the item leaves our warehouse and is handed over to our shipping partner.

 

Shipping information

• Shipping time: We usually ship within 3 business days after receiving your order.
• Delivery time: We expect that you will receive your goods within 3-15 days after dispatch. Delivery times may vary based on actual logistics conditions. Please track the latest shipping information using the tracking number provided. 

 

About customs duties

When your purchased item clears customs in the receiving country, you may be subject to customs duties, other import taxes, and customs fees. These costs are the responsibility of the recipient.

 

If you have any questions or need assistance, please contact us at hello@sha256metaverse.com.